The Impact of Hospital Billing Processes on Patients’ Longer-Term Satisfaction
The way that business offices can have reference patterns amongst consumers is a tactical opportunity as the insurance market moves to high deductible plans and hospitals take in new physicians into their business. According to a survey conducted by Connance in 2011 Americans who received hospital services in the past 2 years, merely 21% of patients engaged with the business office after discharge are completely contented with hospital billing, and those less happy are less liable to recommend the hospital to their friends and acquaintances. Moreover, the survey also suggests that among the insured respondents, 31% had high deductible plans. Overall contentment with the hospital billing procedures is low with just twenty-one percent awarding billing processes a score “5” (on a 1 to 5 scale) and sixty-five percent giving a “3” or less. Customers with balances due of fewer than $100 are likely to be less unhappy, with thirty-six percent giving business office procedures a top s...