Are AI Scribe Notes Triggering Medicare Advantage Denials in Primary Care?

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AI scribes are becoming increasingly common in primary care practices. By capturing conversations and converting them into clinical notes, these tools can reduce documentation time and help physicians spend more time with patients. But faster documentation does not automatically mean cleaner claims. If AI-generated notes do not accurately reflect the services provided, important clinical details are missing, or the final note does not support the codes submitted, Medicare Advantage claims may face additional scrutiny, denials, or payment delays. For primary care practices, the goal should not be to avoid AI scribes. It is to make sure AI-assisted documentation is reviewed and supports accurate coding and billing. How AI Scribe Notes Can Affect Claims AI scribes generate documentation from conversations between providers and patients. The output may include the patient's history, assessment, plan, and other clinical details. However, an AI-generated note can contain omissions, inacc...
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Understanding Medicare TPE Audits

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The Centers for Medicare & Medicaid Services (CMS) is resuming the Targeted Probe & Educate (TPE) audit, effective September 1, 2021. Based on data analysis of claims payment, CMS will identify areas with the greatest risk of inappropriate program payment. CMS’s Targeted Probe and Educate (TPE) program is designed to help providers and suppliers reduce claim denials and appeals through one-on-one help. Let’s focus on the basics of Medicare TPE audits. A TPE audit is a close examination of the billing practices that a healthcare provider uses for its Medicare claims. The provider’s Medicare Administrative Contractor (MAC) conducts the auditing process. If unusual billing practices, mistakes, or discrepancies are found between the Medicare claims and the healthcare services that were provided to the patient, the MAC will help the provider fix the problems and show them how to avoid making them in the future. Even though the MAC conducts the audit, the Centers for Medicare and Medicaid Services (CMS) is behind the auditing program. Providers whose claims are compliant with Medicare policy won’t be chosen for TPE. MACs use data analysis to identify:

  • providers and suppliers who have high claim error rates or unusual billing practices, and
  • items and services that have high national error rates and are a financial risk to Medicare.

TPE Audit Process

  • If chosen for the program, providers will receive a letter from the Medicare Administrative Contractor (MAC).
  • The MAC will review 20-40 of your claims and supporting medical records.
  • If compliant, providers will not be reviewed again for at least 1 year on the selected topics. MACs may conduct an additional review if significant changes in provider billing are detected
  • If some claims are denied, providers are invited to the one-on-one education session. 
  • Providers will be given at least a 45-day period to make changes and improve.

The majority of providers that have participated in the TPE process increased the accuracy of their claims. However, any problems that fail to improve after 3 rounds of education sessions will be referred to CMS for the next steps. These may include a 100 percent prepay review, extrapolation, referral to a Recovery Auditor, or other action.

Common Reasons for Claim Denials

CMS also mentioned 4 common reasons for claim denials:

  1. The signature of the certifying physician was not included
  2. Documentation does not meet medical necessity
  3. Encounter notes did not support all elements of eligibility
  4. Missing or incomplete initial certifications or recertification

To learn more about Understanding Medicare TPE Audits, click here: https://bit.ly/3ZQxm7U, Contact us at info@medicalbillersandcoders.com/ 888-357-3226.

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