Is Internal Medicine EBITDA Loss in New York Driven by AR Bottlenecks?

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Yes, EBITDA loss in internal medicine practices in New York is often driven by accounts receivable (AR) bottlenecks that delay collections, increase write-offs, and weaken overall financial performance. When revenue is earned but not converted into cash on time, it directly affects profitability and limits a practice’s ability to scale and invest in growth. Internal medicine practices operate in a high-volume environment with complex payer interactions. In a state like New York, where reimbursement rules vary across multiple commercial and government payers, even small inefficiencies in the billing process can quickly compound. Over time, these inefficiencies create AR bottlenecks that slow down cash flow and reduce the ability to yield EBITDA growth. Why AR Bottlenecks Directly Impact EBITDA EBITDA is closely tied to how efficiently a practice converts billed services into collected revenue. When claims remain unpaid or delayed in AR, revenue is effectively locked. This creates ...
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Why does your Staff Fail to Collect Revenue from Patients?

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After 25 years of training medical practice staff how to successfully ask patients to pay at the point of service, there are many common excuses that we hear when staff members fail to collect Revenue from Patients. As per the Consumer Financial Protection Bureau (CFPB) report released in December 2014, 43 million citizens have overdue medical debt and a staggering 52 % of all debt on credit reports is from medical billing. The findings of the study clearly indicate that patient collection is becoming a  serious threat to the profitability of the provider’s office. Factors like ongoing economic instability combined with the implementation of the Affordable Health Care Act and the shift in payment models to be consumer-direct with high deductibles have all consolidated into greater difficulties for the provider’s office at revenue collection from patients.

Reasons Your Staff Fails to Collect Revenue from Patients

To elaborate, here are a few reasons why provider’s offices fail, and steps the office can take to increase collections from patients: 

1. Vague financial policy and procedures

Medical billing and revenue cycle can be complex and confusing concepts. The lack of crystal clear written policies and procedures at the disposal of the provider’s staff only aggravates the problem. Ideally speaking, the policies should clearly outline what the payers consider acceptable and information in terms of patient payment timing and extended payment plans.

The staff should be educated about the difference in payment responsibilities when the patient is not insured, out of network, and alternatively covered by a contracted plan; something the staff of medical revenue billing services is well-versed with.

2. Sharp rise in the volume of patients

Approximately, 40% of adults, who were earlier not covered by payers due to factors like age, gender, health history, etc., will now obtain coverage, thanks to the new Affordable Health Care Act which requires insurance companies to cover such cases regardless of pre-existing conditions. As a result, a substantial rise in health insurance enrollments is impending.

Quantum could become an issue and if that happens, quality would be at an obvious risk. The new rules also provide for increased expenses and thus more confusion. The trend is bound to result in more medical billing errors and the necessity to re-submit claims. Indeed, the provider’s staff is bound to find itself at the end of its wits if not trained to be well-acquainted with new procedures. Read Continue: Why Does Your Staff Fail to Collect Revenue from Patients?

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